1. Order Cancellation

• Before Dispatch: Orders can be cancelled anytime before the order is dispatched. Full refund will be processed.
• After Dispatch: Orders that have been shipped cannot be cancelled. You may refuse delivery or initiate a return after receiving the product.
• Auto-Cancellation: Orders not confirmed by the store within 24 hours will be automatically cancelled and refunded.

2. Refund Eligibility

You are eligible for a refund if:

• Product received is damaged, defective, or different from what was ordered
• Product is expired or has quality issues
• Order was not delivered within the estimated delivery window
• Duplicate payment was charged

Not eligible for refund:

• Products that have been opened, used, or are not in original condition
• Change of mind after delivery (unless product is sealed/unused)
• Digital services (recharges) once successfully processed

3. Refund Process

4. Refund Timeline

5. Mobile Recharge Refunds

• Successful Recharges: Non-refundable once the operator confirms the recharge
• Failed Recharges: Automatically refunded to Pezaar wallet within 24 hours
• Pending Recharges: If status remains pending for more than 1 hour, contact support for resolution

6. Wallet Withdrawal Refunds

• If a bank withdrawal request is rejected by admin, the full amount (before tax deduction) is refunded to your income wallet
• Processing fees and TDS deducted on approved withdrawals are non-refundable

7. Contact for Refunds