1. Delivery Coverage

Pezaar delivers products across India. We currently serve all pin codes within our active delivery zones. Delivery availability is checked automatically at checkout based on your delivery address.

2. Delivery Timeline

* Delivery times are estimates and may vary due to weather, holidays, or unforeseen circumstances.

3. Shipping Charges

• Free Shipping: Available on orders above ₹500 for most locations
• Standard Shipping: Calculated at checkout based on distance and weight
• Express Delivery: Available in select areas at additional cost
• Shipping charges are non-refundable unless the order is cancelled before dispatch

4. Order Processing

• Orders are processed within 24 hours of placement (excluding Sundays and holidays)
• You will receive an order confirmation with a tracking link via notification
• Orders placed after 5 PM may be processed on the next business day
• During sales or peak periods, processing may take an additional 1-2 days

5. Order Tracking

Once your order is dispatched, you can track it through:

• Push notifications on the Pezaar app
• Order history section in your account
• SMS updates with delivery status

6. Delivery Attempts

• Our delivery partner will attempt delivery up to 2 times
• If you are unavailable, the delivery person will contact you via phone
• After 2 failed attempts, the order will be returned to the store
• A refund (minus shipping charges) will be processed for returned orders

7. Damaged or Missing Items

If your delivery arrives damaged or with missing items:

• Report within 48 hours of delivery with photos
• Contact support via app or email
• We will arrange a replacement or full refund

8. Digital Services Delivery

• Mobile Recharge: Processed instantly (within 30 seconds)
• Wallet Credits: Applied immediately upon successful payment
• Cashback: Credited to wallet within 24 hours of eligible transaction

9. Contact Us